Maintenance hour?

I have played phone tag with Verizon’s technical support regarding my Broadband access. After a trouble-free period, it has this kink where it switches from the faster Broadband to the much slower National Access. I’ve talked with several people, now the trick is getting the right one who knows what they are doing and will do it for you. It’s more difficult than you’d think. This could take all afternoon, so wish me luck and perhaps I will be back sometime today or tomorrow. — Mr. EFD