Michael Dell: Escalate this!

Once again I find myself in Telecommunications War and as we well know, war is Hell.

It started out with the modem running exceptionally slow. I call Verizon. They do their song and dance. They want me to re-run my VZ Access program. Every time I do that the whole computer seems to end up screwed.

Verizon tells me it is a computer problem. Well isn’t it always?

Dell. Oh, Michael, Michael Dell. You do a lot of good for people. Why do you want to screw your customers?

I go through maybe four people. They do all kind of tests and scans. They say I should do a restore to factory condition. They do this. I do that. My computer continues to crash. Dell’s answer, to everything, is to buy something. That’s okay. Everything will be all right if only you buy something. Buy this!

I finally told Dell I want to see a human being who will take a look at my machine. Oh not that! That would cost US money! We can’t spend money on you no matter what your warranty says.

So, I have turned them in to the Better Business Bureau, once again. The reason is for deceptive trade practices in that they are not abiding by their warranty. Someone from Dell finally called late the other night and said my “case is being escalated.” I told her that my case is also being escalated with a complaint to the BBB. We shall see what happens. The swine. Escalate this!